Terms & Conditions

Terms of Use

This document is an electronic record under the Information Technology Act, 2000, and does not require any physical or digital signatures. It is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and governs the use of the COCIBLU website (www.COCIBLU.com).

User Agreement

By using the Website, you agree to be bound by the following terms and conditions ("Terms of Use"). These terms, along with our policies, govern your relationship with COCIBLU. If you make a transaction on the Website, you agree to be legally bound by these terms.

The terms "you" or "user" refer to any natural or legal person accessing the Website. "We", "us", or "our" refers to COCIBLU. By using any service on our Website, you also agree to any guidelines or policies applicable to that service.

We may modify these Terms of Use at any time without notice. It is your responsibility to review these terms periodically. Continued use of the Website means you accept the updated Terms.

Please read these Terms carefully before using the Website. Your use of the Website implies acceptance of these Terms and our policies, including our Privacy Policy.

Eligibility

Only individuals who are legally capable of entering into a binding contract under the Indian Contract Act, 1872, may use the Website. If we find that you do not meet the eligibility criteria, we reserve the right to terminate your access to the Website.

Registration

You may need to register on the Website to make a purchase. Registration requires providing accurate personal information (e.g., name, email, contact details). You must also provide your PAN card number for purchases above ₹2 lakh, as required by Indian law.

COCIBLU reserves the right to refuse or cancel registration at any time without notice.

Pricing and Orders

Prices on the Website are based on daily fluctuations in precious metals and gemstones. While we strive for accuracy, pricing or typographical errors may occur. We reserve the right to cancel any order due to incorrect pricing or product information, even after the order has been placed. In such cases, you will be notified, and any charges made will be refunded.

All orders are confirmed only after payment has been received. COCIBLU may contact you for order verification before dispatch.

Certificate of Authenticity

All gold and diamond products can be accompanied by a Certificate of Authenticity from a third-party certifying authority, upon request. We reserve the right to charge an additional fee for this service.

Cancellation Policy

COCIBLU reserves the right to cancel any order at its discretion due to pricing errors, product unavailability, or suspected fraud. Customers will be notified of any cancellations.

If you wish to cancel your order, you can do so before the item has been shipped. Orders that have already been dispatched cannot be canceled, and you must follow our returns policy for those.

Refund Policy

If your order is canceled after payment, the amount will be refunded to your account. If COCIBLU cancels an order, a full refund will be processed.

Disclaimer of Liability

All content and services on the Website are provided on an "as-is" basis, without any warranties, express or implied. COCIBLU is not liable for any errors, inaccuracies, or interruptions in service or any damages resulting from the use of the Website, including but not limited to direct, indirect, incidental, or consequential damages.

We are not responsible for delays or failures caused by external factors such as natural disasters, strikes, or technical failures beyond our control.

Intellectual Property

COCIBLU owns or has rights to all content on the Website, including design, text, graphics, and images. Unauthorized use, reproduction, or distribution of any Website content is prohibited. All trademarks, names, and logos are the property of COCIBLU and are protected under applicable intellectual property laws.

Third-Party Links and Promotions

Our Website may contain links to external websites for your convenience. These third-party sites are beyond our control, and we are not responsible for their content or any loss arising from their use.

COCIBLU may feature advertisements or promotions from third-party advertisers. Any business dealings with these advertisers are solely between you and them. COCIBLU is not responsible for any loss or damage resulting from such transactions.

Comparison Purchasing

We discourage comparison purchasing, which is the act of buying multiple items with the intent to keep only one and return the others. We reserve the right to refuse returns or exchanges for comparison purchases.

Product Information

We make every effort to ensure that product descriptions and colors displayed on the Website are accurate. However, the actual appearance of products may vary slightly due to factors such as photography techniques, lighting, or screen settings. We cannot guarantee the accuracy of colors or sizes depicted.

External Links

We may provide links to external sites for your convenience. However, we are not responsible for the content or practices of such sites, and their use is at your own risk.

Governing Law and Dispute Resolution

These Terms are governed by Indian law. Any disputes arising out of or related to the Website or these Terms will be subject to the exclusive jurisdiction of the courts in Mumbai, India.

Miscellaneous

  • Communication: By using the Website or sending us emails, you agree to receive communications from us electronically.
  • Termination: COCIBLU reserves the right to suspend or cancel access to the Website at any time without notice or explanation.
  • Headings: The headings used in these Terms are for reference purposes only and do not define or limit the scope of the sections.
  • Severability: If any part of these Terms is found to be unenforceable, the remaining sections will continue in full force and effect.

For any questions or concerns regarding these Terms of Use, please contact us at care@cociblu.com.