Payment & Returns

Returns & Exchange Policy

At COCIBLU, we take pride in offering handcrafted jewelry made by traditional artisans from Jaipur, Mumbai, and other cities. Due to the handmade nature of our products, each piece is unique, and there may be slight variations, especially in the stones. All items undergo strict quality control before being shipped.

We only accept Returns & Exchanges if:

  • The product was damaged during transit.
  • You received the wrong product.

To be eligible, the items must be returned in their original condition (unworn, with the original packaging) exactly as they were received.

How to Return an Item in 4 Steps

  1. Notify Us: Inform us within 3 days of receiving your order by emailing info@cociblu.com or contacting us at (+91) 7822079739.
  2. Send a Photo: Before we arrange the return, you are required to send us a photograph of the damaged or incorrect product. Our Quality Control (QC) team will review the image and decide if the return is approved.
  3. Return Authorization: Once your return is authorized, we will guide you on the best return method.
  4. Refund or Replacement: Upon receiving the returned product in its original condition, we will either replace the item free of charge (if possible) or issue a refund to the original payment method. We will refund the full purchase price, including shipping costs.

Important: We are not responsible for lost or damaged packages during return shipping. Please ensure you notify us before sending any return.

Refund Policy

Refunds will be issued in the following cases:

  • Genuine quality issues.
  • Packages lost in transit.
  • Incorrect items sent by COCIBLU.

Refunds will NOT be given in the following cases:

  • Incorrect or outdated delivery addresses.
  • Delivery attempts failed due to address issues.
  • Refusal to accept the package.
  • Sizing issues (please refer to our size guides before purchasing).
  • Products returned in used or damaged condition.
  • Minor variations in color or design due to handcrafted nature and natural stones.
  • Non-faulty or non-damaged products.

Guarantee

All products sold on COCIBLU are guaranteed to be 100% authentic. However, we cannot verify the authenticity of items purchased from other sources.